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Operations - Operations Analyst (Marshall, MN - Hybrid)

Does the idea of finding solutions and resolving challenging business problems appeal to you? Are you looking to join an ambitious and dynamic company?

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

As a Back-Up Servicing Analyst I You'll:

The Back-Up Servicing Analyst provides back-up servicing analysis and risk mitigation to the GreatAmerica Portfolio Services Group (“GPSG”). Responsible for assisting with the oversight of assigned backup servicing contracts.  Specifically, this position will assist with the onboarding, periodic reporting, monitoring, and overall transition preparation for GPSG backup servicing assignments. Additionally, provides analytical support to the GPSG business unit leaders to support operating and strategic decisions within the back-up servicing area.  This position will also assist in preparing backup servicing fee invoices and revenue recognition for backup servicing assignments.  


Essential Functions


  • Assist with risk-reviews of potential PSG clients and continually monitor existing clients
  • Maintain active relationships with GPSG back-up servicing clients on performance and issues
  • Participate in onsite operational reviews/client visits
  • Perform monthly/quarterly servicer report tie outs and provide servicer report certification
  • Track GPSG back-up activity and prepare monthly billing based on transaction agreements and portfolio activity
  • Track annual financial performance as per GPSG’s pricing proforma for each client
  • Assist in development of the business unit’s financial plans, budget and forecasts for the back-up servicing solution
  • Assist in creation of monthly management report outlining the backup servicing exposure and completed required responsibilities
  • Complete reporting duties as required, including creation of detailed monthly, quarterly and annual back-up servicing reviews for GPSG back-up relationships.
  • Participate in quarterly backup servicing review with Senior Leadership
  • Assist with the transition planning process for backup servicing contracts, including creation of detailed timeline and responsibility documentation
  • Assist the GPSG operations team with the onboarding of new back-up customers by providing data mapping support
  • Proactively promote and participate in process improvement initiatives within the business unit
  • Special projects for leadership and GPSG
  • Assist with Backup Servicing strategic initiative projects, as assigned




Position Qualifications



For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability


For this position: Analytical Skills, Mathematical Aptitude, Detail Oriented, Communication Skills (Oral & Written)


Education: Bachelor’s degree in accounting, finance or business administration


Experience: One (1) to three (3) years related experience


Skills and Abilities


Other Requirements: Ability to analyze operational policies and procedures are required.  Coaching and development skills are essential.  Must possess mathematical aptitude and be detail oriented.  Qualified candidates will possess excellent communication skills and have the ability to multi-task. 

At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment. 

This position is not eligible for sponsorship for employment authorization.