GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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Contracts - Contract Management Specialist (Cedar Rapids, IA, Hybrid)
  

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.



Position Summary

This position is someone that others (i.e. Contract Management team members, other GA teams, dealers, etc) go to for problem solving or for assistance with more complex situations.  This position collaborates with cross-functional teams (Docs, Funding, Sales, etc) to ensure that the Contract Management Team is providing excellent service and delivering on its commitments.  This position thinks outside the box while keeping the big picture in mind.

 

Essential Functions

  • Takes inbound calls and emails from our customers and provides timely and accurate support
  • Process Supplements, Amendments and possibly Rebooks, Renewals and Transfer & Assumptions to support all complex billing requirements
  • Assist our customers with reconciliation questions related to pass thru money
  • Has an understanding on the remittance process and is capable of research inquiries
  • Audit contract changes made by other team members to ensure billing accuracy
  • Understands the data warehouse and can use the data to provide meaningful reports to our customers
  • Works towards developing a broad knowledge of all business units to better service all contract types
  • Proactive in bringing solutions to both internal and external customers
  • Proactively search out areas for continual improvement and efficiency
  • Knowledge of InfoLease and Salesforce preferred, but not required
  • Be a role model for the other team members

 

Position Qualifications

            Competencies:

For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

           

For this position: Accuracy, Detail Oriented, Analytical Skills, Problem Solving, Self-Motivated, Customer Oriented, Communication Skills (Oral & Written), Ability to Multi-task.

 

Education: A two or four year college degree preferred, but not required

 

Experience: 2+ years of leasing/business experience is desired

 

Skills and Abilities

 

Computer Skills: Proficient in Microsoft Excel and a strong understanding of Microsoft Windows desktop environment (keyboard shortcuts, Windows Explorer, folder structures, file navigation, etc).

           

Other Requirements: Strong verbal and written communication skills.  Demonstrates problem solving skills.  Ability to adapt to multiple situations and changing environments.  Ability to work in a fast-paced environment.  Customer focused.  Solution driven                 


At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.