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Enterprise Technology - Application Administrator (Des Moines IA or Cedar Rapids, IA - Hybrid)
  

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

We Are Looking to Add a Key Member to Our Enterprise IT Team!

As a member of the Commercial Applications Center of Excellence, the Application Administrator will be responsible for managing the full application lifecycle for each application, managing upgrades, setting and managing security policies, and providing application support. The Application Administrator will build close partnerships with business departments and gain a solid understanding of business process, workflows, and data requirements for each application. The selected candidate will analyze the performance of all supported applications, implement solutions to optimize performance, and will ensure that applications are available during agreed upon availability windows.

As an Application Administrator, You’ll:

  • Take all perspectives into account for application platform and environments of GreatAmerica.
  • Provide documentation, training, consulting and insights on the applications for which he/she is responsible for best practices, trends and upcoming features to GreatAmerica teams.
  • Work with advanced formulas, validation rules, and picklists.
  • Strategize security and permission models.
  • Provide day-to-day operational administration for the owned applications; activities include but not limited to upgrades, health and stability maintenance, performance tuning, managing users, cleansing and auditing data, monitoring events and taking appropriate actions, managing advanced security, optimizing the usage of the platform, environments and applications, deploying and maintaining codes, build complex reports, dashboards, process automation, workflows and other advanced admin capabilities.
  • Proficient in troubleshooting applications and data issues.
  • Installs new releases, system upgrades, evaluates and installs patches and resolves software related problems as necessary.
  • Prioritize and complete tasks to meet customer SLAs.
  • Administer licenses and usage of applications for which he/she is responsible.
  • Monitor application performance and system configuration to ensure optimal performance.
  • Maintain data files and monitor system configuration to ensure data integrity.
  • Works with team members, leadership, business unit members to analyze current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for reports, etc.
  • Maintain knowledge articles for program purpose, function and various capabilities.
  • Study existing applications for which he/she is responsible to evaluate effectiveness.
  • Perform application maintenance and other support duties as defined by functional guidance.
  • Ability to work independently with limited supervision.
  • Performs additional duties as required

 

You’ll work hard, you’ll have fun and you’ll enjoy:

  • Career development and advancement opportunities
  • Leadership fast-tracking programs
  • A strong organizational culture focused on our greatest asset: you!

To be successful in this role you’ll need:

  • Competencies:
    • For all GreatAmerica team members:Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
    • For this position:
      • Communication:Active Listening, Persuasive, Relationship Building, Tactful and Strong Presentation Skills
      • Business Orientation: Strong decision making, Detail Oriented, Organizational Management, Process Management (LEAN, Six Sigma, etc.), Ability to effectively prioritize and execute tasks in a high-pressure environment, Thoughtful Problem Solving, Project Management, Analytical Skills, Business Acumen
      • Customer Orientation: Strong customer service orientation. Enjoy working in a team-oriented, collaborative environment.
  • Education: Bachelor’s degree in Information Systems or equivalent preferred.
  • Experience: Minimum 2 years of work experience supporting applications. Experience in consultative approach to both technical and business audience. Experience communicating applications solutions and strategies as well as implications to both technical and non-technical teams, as well as leadership. Understanding of Software Development Life Cycle, data modeling and cloud-based environments. Agile approach experience preferred.
  • Computer Skills: Advanced knowledge of MS Office products and computer operating systems.

At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.