GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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Help Desk - Service Desk Analyst - Enterprise (Cedar Rapids, IA, Hybrid)
  

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

We Are Looking to Add a Key Member to Our Enterprise IT team!

Service Desk Analysts are critical to the mission and success of GreatAmerica. This Help Desk role provides front-line IT support for GreatAmerica employees. The focus of our work is resolving user related incidents and service requests, across more than 250 discrete technologies. These include endpoint hardware, virtual desktops, peripherals, productivity applications, line-of-business applications, phone system, audio / video systems, mobile devices, and any other technology used by GreatAmerica employees. Though the job is technical in nature, we place a high value on delivering the GreatAmerica Experience.

 

As a Service Desk Analyst, you’ll:

 

  • Investigate User Related Incidents! Thoroughly investigate all user related incidents and requests by employing a combination of active listening, responsive inquiry, troubleshooting steps, technical analysis, research, and remediation efforts.
  • Be a Resource to the Broader IT Team! Install, upgrade, and repair endpoint equipment and applications. Help with executing the physical desk moves and equipment set up for all team members. Investigate legitimacy of suspicious emails, websites, and other potential threats.
  • Be an Active Listener and Problem Solver! Work closely with users to understand the impact and urgency of each incident. Determine if action is required, or assign the work to the appropriate IT work group
  • Share your IT Knowledge! Communicate technical information to users in laymen’s terms. Educate users on the basic use of endpoint hardware and productivity applications.

 

You’ll work hard, you’ll have fun and you’ll enjoy:

  • Continual investment in your own technical education to keep skills relevant
  • Career development and advancement opportunities
  • A strong organizational culture focused on our greatest asset: you!


To be successful in this role you’ll need:

  • High school diploma, or equivalent, is required.
  • Associate Degree in Computer Information Systems or related IT discipline is preferred.
  • 1 – 2 years relevant IT experience preferred.


GreatAmerica Help Desk Hours of Operation:

  • Standard Hours:7:00 am – 5:30 pm
  • Last business day of the month:7:00 am – 7:00 pm
  • Collectively, the Help Desk staff is accountable to provide coverage during these windows each business day

 

At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.