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Finance - Cash Applications Operations Leader (Cedar Rapids, IA, Hybrid)
  

Does the idea of finding solutions and resolving challenging business problems appeal to you? Are you a visionary leader looking to join an ambitious and dynamic company?

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

We Are Looking to Add a Key Member to the Billing & Invoicing Domain leadership team!

The Cash Application Operations Leader is responsible for the effective design, delivery, and evolution of the people, processes and systems leveraged within the Cash Application business capability; encompassing the workflow associated with effective and accurate application of payments associated with End User agreements and GreatAmerica’s controls. This role will work closely with domain and business unit leadership to understand, prioritize, evolve, and create cash application capabilities to meet customers’ needs now and in the future. 

As a Cash Application Operations Leader, You’ll:

  • Have Business Capability Ownership and Accountability
    • Ensure clear definitions for all sub-capabilities within Business Capability are created and maintained
    • Lead and collaborate with cross-functional teams to ensure business value realization is achieved through the Business Capability. Where value is not being achieved, develop plan for change
    • Ensures consistent execution of relevant Business Capability effectively designed controls and coordinates with the Controllership function on process and control changes

       

  • Provide strong leadership, vision, and structure for the Business Capability
    • Translate domain strategy into capabilities, including people, process, and technology. Understand current enterprise operating model and capabilities, including which sub-capabilities are differentiating or not differentiating in alignment with the strategic identity.
    • Contribute to the creation and maintenance of a multiyear domain capability roadmap for future needs and investments in alignment with strategic plans
    • Contribute to the planning and implementation of talent acquisition strategy based on the forward-looking needs of the Business Capability
    • Stay abreast of changes within in the industry by reading articles, talking with customers, attending industry conferences, etc.
    • Contribute to the creation of visionary goals for the Domain and apply to specific Business Capability to create clear and compelling picture of the future
    • Research and collaborate with key stakeholders to identify sub-capability needs, enhancements and integrations, including customer improvement, new market opportunities and requested enterprise capabilities
    • Proactively gather and understand business needs and requirements across the enterprise and with external stakeholders to ensure platforms and solutions will support and thrive with new and existing business capabilities and integrations
    • Work in tandem with Domain leader on the development of sub-capability requirements in partnership with business stakeholders
    • Proactively ensures new processes include effectively designed controls through coordination with the Controllership function
    • Engage and communicate with business stakeholders and team members on the progress of initiatives within the capability of work and product roadmap so their feedback is incorporated as part of planning
    • Responsible for driving towards the Domain and Company vision by successfully delivering strategic initiatives through completion of quality deliverables
    • Aptitude to work in a mode of continual improvement and prioritize work by greatest needs to organization
    • Participate in Idea Forum for Domain, ensuring both business and non-business ideas are carefully analyzed

     

  • Business Capability Leadership:
    • Must have strong aptitude for mentoring existing and future leaders.  Actively develop high-potential team members
    • Set clear expectations for frontline leaders and ensure accountability for meeting objectives
    • Provide visibility to all work streams across initiatives to stakeholders including regular updates to Domain and business unit leadership

     

  • Business Capability Execution Accountability:
    • Accountable for operational efficiency, effectiveness and risk management within Business Capability including control ownership of relevant controls tied to the Business Capability
    • Through frontline leaders, ensure that the people, processes, and systems are in place to meet the customer needs
    • Supports daily operations flow by addressing escalated and unique operational issues and exception requests
    • Develop, monitor, and report upon key performance indicators for the Business Capability and underlying sub-capabilities
    • In collaboration with fellow Business Capability leaders, maintains strong relationships with our business support and other partners and ensures performance meets GreatAmerica’s service level standards
    • Coordinates with Business Unit Operational Leaders and fellow policy owners to formulate, review, modify, deploy and oversee the execution of appropriate operational policies and procedures

 

To be successful in this role you’ll need:

  • To be self-directed with strong communication, analytical, influential leadership, collaboration and problem-solving skills.  
  • A bachelor’s degree is required 
  • 4-5 years of related work experience is preferred
  • Superior organizational skills and a strong sense of urgency 
  • The ability to solve problems and be inquisitive
  • An eagerness to find mutually beneficial win-win solutions

At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career?

If so, submit your application at www.greatamerica.com/careers. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.