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Digital Technology - IT Business Partner (Cedar Rapids, IA)

The Planning & Governance branch of IT is seeking a skilled and driven IT Business Partner who is passionate about building partnerships, driving value to satisfy and elevate our organizational purpose, and driving backlog prioritization to ensure successful outcomes for our employees and customers.  The IT Business Partner will be responsible for creating roadmaps and aligning delivery to that vision; facilitating innovation and improvement intake process; balancing initiatives impacting business outcomes; reporting on portfolio KPIs, and champion a culture of shared ownership and constant organizational evolution.  If working in a multi-disciplinary portfolio environment as the trusted advisor with a focus on value sounds exciting, this may be for you!


  • Collaborate with business and technology leaders and stakeholders to understand organizational strategy to develop roadmap(s) for support services (such as IT, HR, Legal, Finance, etc.)
  • Facilitate innovation and improvement intake process and ensure standards are followed to enable backlog prioritization in alignment with roadmap
  • Facilitate communication among key stakeholders and mediate issue resolution as needed
  • Engage with capability leaders and stakeholders to effectively articulate outcomes, needs, and objectives
  • Work directly with leaders and stakeholders to provide input on business requirements and process flows, identify stakeholders and impacts, and help maintain inventory of tools and technology
  • Share customer and technology trends that could impact customer perception and service provision
  • Collaborate with product owners, other IT Business Partners, and leaders regarding impacts and interdependencies across capabilities and processes
  • Partner with leaders and stakeholders to ensure upstream and downstream models align
  • Forecasting demand for the prioritized backlog in alignment with support services roadmap as input for release planning
  • Work with technology leaders on high-level plans to ensure release plan feasibility
  • Work with Master Release and Change Manager and other technology leaders to assign work to the various development teams based on the release plan
  • Work with stakeholders and leaders to ensure benefits realization occurs in appropriate timeframe
  • Oversee support services portfolio execution by working with Project Management Office to monitor progress and align deliverables to the outcomes
  • Manage KPIs for backlog, capacity, and release delivery
  • Continually seek opportunities to strengthen and simplify practice area



Position Qualifications



Honesty/integrity, customer-oriented, collaborative, adaptable, curious, analytical, proactive problem-solver, aptitude for learning and listening, accountable, self-managing, technical aptitude, remaining calm under pressure, diplomatic, and outstanding English communication skills (oral & written) across all levels in the organization.


  • Bachelor’s degree in computer science, information systems, business administration, related field or equivalent experience.Master’s degree preferred.
  • Certification as Program Management Professional (PgMP), Product Owner, or Business Relationship Management Professional (BRMP) preferred


  • Five or more years of management experience in any of the following areas:  business transformation or optimization, strategic planning, roadmap development, leadership, business relationship or business process management
  • Five or more years in diverse roles including leadership responsibilities for roadmap and release plan
  • Previous experience championing organizational change by leading initiatives, products, services, etc.

  • Experience collaborating across multi-disciplined teams
  • Experience in Financial Services industry is ideal, but not require

Skills and Abilities

  • Excellent facilitation, influence, negotiation, and interpersonal skills 
  • Strong written and oral communication with ability to use the language of the business
  • Skilled at problem solving and conflict management skills
  • Ability to listen, build rapport, and develop credibility as a trusted thought and strategic partner
  • Result oriented with a focus on value
  • Demonstrates responsiveness, motivation, willingness to take responsibility, high integrity and curiosity
  • A proven effective leader with the ability to motivate others
  • Excellent demonstrated collaboration and teamwork skills to effectively work across teams
  • Ability to understand the big picture and near-term perspectives to identify gaps and improvement opportunities
  • Strong analytical and conceptual skills with ability to provide alternative options and impacts
  • Detail oriented with ability to organize wide variety of items
  • Ability to work positively with wide range of individuals to build rapport
  • Ability to share-ownership and drive results as a team

Computer Skills:

  • Excellent knowledge of MS Office productivity suite
  • Knowledge of ServiceNow and Jira preferred
  • Understanding of core software applications (Salesforce, Epicor, InfoLease, Informatica) and infrastructure (Cloud, network, database) is desirable

At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at