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Digital Technology - Senior Systems Engineer - Collaboration (Cedar Rapids, IA)

This role is responsible for providing strategic thought leadership to GreatAmerica’s collaboration approach, while supporting, maintaining, and evolving our various collaboration technologies, including Microsoft Teams, Microsoft OneDrive, SharePoint Online, A/V conferencing and telephony systems. By providing superior customer service and forward-looking guidance, this individual proactively seeks to optimize GreatAmerica’s Collaboration strategy, ensuring that we are employing the right technology to meet our needs, support organizational productivity, which enables the delivery of the GreatAmerica Experience to our customers.

Essential Functions

Strategy & Planning

  • Design, develop, implement, and manage GreatAmerica’s collaboration technologies
  • Establish requirements, principles and models that guide technology decisions relating to GreatAmerica’s collaboration platform

  • Stay current with new features and capabilities of the M365, Audio/Video and telephony platforms


  • Research, evaluate, and recommend new collaboration related opportunities and resources – addressing gaps between current and future state within our Collaboration budget and analyzing market trends to determine potential impacts to GreatAmerica
  • Drive innovation by leveraging new technologies and approaches.
  • Proactively work with team members and leaders to understand organizational needs and implications of GreatAmerica’s collaboration technologies
  • Be responsible for the optimization of GreatAmerica’s investment in collaboration technology
  • Maintain a highly secure platform through proper configuration and partnership with Enterprise Security
  • Partner with team members and leaders within Enterprise IT to ensure successful project delivery
  • Recommend and implement governance policies and procedures

  • Translate business requirements into technical specifications



Operational Management

  • Provide an exceptional customer experience to end users and afterhours support as required
  • Ensure our Collaboration tools perform at required service levels, with a focus on security, availability, performance and reliability
  • Administer applicable technologies which include Microsoft Teams (including Teams calling), Microsoft OneDrive, and SharePoint or other collaboration technologies as our platform evolves
  • Configure systems to align with GreatAmerica policies and Standard Operating Procedures
  • Provide training, support, and proactively monitor user adoption of new and existing technologies to ensure an appropriate level of consistency and competency with our collaboration suite
  • Proactively cultivate and manage our relationships with third-party suppliers and manufacturers
  • Troubleshoot various issues related to collaboration technologies, respond to support tickets, and serve as an escalation target for intermediate to complex incidents
  • Define and manage KPI’s for platform usage and business value delivered
  • Develop, document, communicate and follow processes for deploying and managing collaboration technologies and store

    appropriate information within the knowledge management system

  • Aid in the development of business continuity and disaster recovery plans. Maintain knowledge of the plan and respond to crises in accordance with established plans and processes
  • Participate in and support audit, compliance and security reviews
  • Manage and configure licensing
  • Serve as a backup Engineer for our telephony systems
  • Perform other duties as assigned

Position Qualifications        


For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability           

For this position: Customer Oriented, Detail Oriented, Problem Solving, Self-Motivated, Interpersonal, Relationship Building, Organized.

Education: Associates or bachelor’s degree in a related field and relevant certification(s). 

Experience: 7+ years equivalent work experience with demonstrated leadership in the Collaboration technologies.  Must have current knowledge of the M365 suite, Azure and telephony.

 Skills and Abilities

Computer Skills: Experience administering and supporting Microsoft Teams, SharePoint, OneDrive, voice communications (specifically Teams calls in Microsoft Teams, Enterprise/Cloud based Voice) and audio/video technologies.       

Other Requirements: Working technical knowledge of network and PC hardware in a Microsoft environment.  Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP and Windows.  Working knowledge of Active Directory, Azure Active Directory, PowerShell for integration with the M365 and Graph platforms.  Experience with productivity applications such as Microsoft Word, Excel and Outlook as well as experience supporting line of business applications and working with other subject matter experts.  Ability to operate tools, components, and peripheral accessories - able to read and understand technical manuals and procedural documentation.

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