GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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Account Support - Customer Service Representative - Consumer (Marshall, MN)
  

About GreatAmerica

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime. While GreatAmerica has grown to more than 600 team members, our entrepreneurial spirit remains and endless opportunities lie ahead. We have experienced unparalleled year over year growth since our founding in 1992.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

Do you enjoy helping others and providing excellent customer service? GreatAmerica is known for their exceptional delivery of outstanding customer service. Join our team of Customer Service Representatives in our Portfolio Services Group (PSG) Business Unit and help us do just that! PSG is an outsource provider that services portfolios and contracts at reduced costs and with fewer operational barriers so their customers can concentrate on core strengths. This team delivers solutions to banks and other lending institutions, equipment leasing companies, and solar financing companies.

Do you want to be challenged every day? Our Customer Service Representatives thrive in a fast-paced environment and are motivated by the challenge of helping a large number of our clients and their customer base on a daily basis. GreatAmerica strives for excellence with every customer interaction; thus a personable and professional approach is vital when handling every customer inquiry, request or escalation.

Do you enjoy working in a team and making an impact? As a Customer Service Representative, you’ll be responsible for managing a variety of tasks in order to assist our clients’ customer base. A few of the key tasks and responsibilities include: handling inbound & outbound customer service and confirmation calls (between 40-50 calls per day on average), email and internet correspondence, incoming mail and processing phone payments. You will also work closely with your team towards the achievement of team and company goals. 

Does the idea of becoming a subject matter expert interest you? Our Customer Service Representatives quickly become the team’s resource for inquiries regarding billing, invoicing, solar production, contract terms, purchase options, and account histories.

To be successful in this role you’ll need:

  • Superior listening skills and empathy
  • The ability to quickly and creatively solve problems
  • High school graduate or equivalent.
  • Bilingual candidates, fluent in Spanish, are highly encouraged to apply

At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.

Application Instructions

To apply for this position, please follow the online application process at greatamerica.com.  Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.