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Sales & Operations Support Specialist - Construction Division (Cedar Rapids, IA)
Position Summary

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 600 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992.  GreatAmerica is structured in cross functional teams that allow individuals make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the best.  You are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

Position Summary


The Sales & Operations Support Specialist is accountable for developing and maintaining direct working relationships with an existing base of manufacturers, distributors and end users.     


Essential Functions

  • Demonstrate sound working knowledge on all financing programs under those relationships
  • Sell value of financing programs to successfully “close” transactions by positioning favorably compared to paying cash, bank financing or other options
  • Utilize situation-specific documentation processes & procedures per credit conditions (Lien searches, PMSI, Titling, etc.)
  • Professionally represent, as the vendor-facing and customer-facing representative, major manufacturer programs either as GreatAmerica or under a private label name
  • Communicate credit decisions to manufacturers, distributors, and their customers
  • Manage the follow-up process on pending transactions for additional credit information
  • Manage the follow-up process on approved backlog and on outstanding documentation
  • Demonstrate knowledge of credit and financial concepts to facilitate conversations with customers as an extension of the credit department, anticipate alternative options for additional information, appeal decisions as deemed appropriate
  • Communicate effectively to internal sales reps, documentation specialists, credit analysts, and support staff
  • Create buyout & upgrade quotes
  • Respond timely to email and phone requests
  • Serve as “subject matter expert” for transactional processes on supported relationships
  • Coordinate with sales support team within the Construction Division and across the Specialty Market Group (SMG) Unit for cross-training and back-up coverage
  • Create and modify rate cards as needed to support financing programs
Position Qualifications

Position Qualifications




For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.


For this position: Active Listening, Accuracy, Time Management, Relationship Building, Interpersonal Skills, Communication Skills (Oral & Written), Detail Oriented, Negotiation Skills, Sales Ability.


Education: High school graduate or equivalent.


Experience: 6 months job related experience preferred.


Skills and Abilities-


Computer Skills: Microsoft Office Suite.


Other Requirements: Must possess strong organizational and follow-through skills, multi-task, be able to handle detailed work, and foster relationships. Must possess excellent verbal and written communication skills and be customer service focused.