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Operations Analyst (Marshall, MN)
Position Summary

About GreatAmerica:

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime. While GreatAmerica has grown to more than 600 team members, our entrepreneurial spirit remains and endless opportunities lie ahead. We have experienced unparalleled year over year growth since our founding in 1992.


GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

Position Summary

The Servicing Analyst provides analysis and risk mitigation for the GreatAmerica Portfolio Services Group (“GPSG”) backup servicing product. Responsible for assisting with the oversight of assigned backup servicing relationships and contracts.  Specifically, this position will assist with the onboarding, periodic reporting, monitoring, and overall transition preparation for GPSG backup servicing assignments. Additionally, provides analytical support to the GPSG business unit leaders to support operating and strategic decisions within the backup servicing area.  This position will also assist in preparing backup servicing fee invoices and revenue recognition for backup servicing assignments.  



Essential Functions

  • Assist with risk reviews of potential GPSG clients
  • Maintain active relationships with GPSG backup servicing clients
  • Communicate regularly with clients, including holding discussions around performance and related issues
  • Throughout each month, monitor existing clients through research, report review and trend analysis
  • Perform monthly/quarterly servicer report tie outs and provide servicer report certification
  • Track GPSG backup transaction requirements and activity
  • Participate in onsite operational reviews/client visits
  • Prepare monthly billing charges based on transaction agreements and portfolio activity
  • Assist in development of the business unit’s financial plans, budget and forecasts for the backup servicing solution
  • Track annual financial performance as per GPSG’s pricing proforma for each client
  • Assist in creation of monthly management report outlining the backup servicing exposure and required responsibilities
  • Complete reporting duties as required, including creation of detailed monthly, quarterly and annual backup servicing reviews for GPSG backup relationships.
  • Participate in quarterly backup servicing review with Senior Leadership
  • Assist with the transition planning process for backup servicing contracts, including creation of detailed timeline and responsibility documentation
  • Assist the GPSG operations team with the onboarding of new backup customers by providing data mapping support
  • Proactively promote and participate in process improvement initiatives within the business unit
  • Special projects for leadership and GPSG
  • Assist with Backup Servicing strategic initiative projects, as assigned
Position Qualifications

Position Qualifications



For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability


For this position: Analytical Skills, Mathematical Aptitude, Detail Oriented, Communication Skills (Oral & Written)

Education: Bachelor’s degree in accounting, finance or business administration

Experience: One (1) to three (3) years related experience is preferred

Skills and Abilities

Other Requirements: Ability to analyze operational policies and procedures are required.  Coaching and development skills are essential.  Must possess mathematical aptitude and be detail oriented.  Qualified candidates will possess excellent communication skills and have the ability to multi-task. 

Travel: Minimal travel required to clients and to the Cedar Rapids, IA office.