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Sales Support - Sales & Operations Support Leader (Cedar Rapids, IA or Marshall, MN)
Position Summary

About GreatAmerica:

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime. While GreatAmerica has grown to more than 600 team members, our entrepreneurial spirit remains and endless opportunities lie ahead. We have experienced unparalleled year over year growth since our founding in 1992.

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

About this position:

  • Do you enjoy working in a fast-paced environment toward a common goal?  Do you enjoy leading others and interacting with customers?  As a Sales Support Leader, you will be accountable for a team of 10-12 Sales & Operational Support team members that facilitate and process over $250M in financing (over 7,500 transactions) for our customers annually. 
  • The Sales & Operations Support Leader oversees a team that is the focal point of our customer interaction, provides exceptional sales and service, and works across functional boundaries to achieve collective goals and grow our business.

Essential Functions:

  • Proficient understanding of the financing programs within the SMG Divisions.
  • Assist in development and roll-out of new programs with our customers.
  • Coach team members to sell value of financing programs to successfully “close” transactions by positioning favorably compared to financing alternatives.
  • Have a high level of knowledge of other functions including sales, collections, account support, documentation and credit to provide support for our customers.
  • Serve as “subject matter expert” for the unit on transactional processes.
  • Ensure processes, procedures, policies, systems and tools are designed and appropriately used. Including identifying best practices to be shared across the unit and company.
  • Communicate effectively with team members to ensure day-to-day responsibilities are performed and the customer base is properly served.
  • Establish staffing benchmarks within the function and identify factors within programs that impact those benchmarks
  • Coordinate back-up coverage and cross training across the function and divisions. 
  • Provide functional training within the Sales Support Function
  • Maintain good working knowledge of industries served and major relationships, and share accordingly. 
  • Coordinate consistent, up-to-date documentation of program specifics. 
  • Champion change within the function, unit and company as needed (including role evolution, policy & procedure).
  • Organize and develop content for functional meetings and best practice sharing.
  • Openly and frequently communicate with Business Unit leadership on issues or items to be addressed.
  • Contribute to Business Unit initiatives and strategic plans. 

Travel “as needed” for training, development and relationship building with remote employees and customers

Position Qualifications

Position Qualifications


For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

For this position: Leadership, Communication Skills (Oral & Written), Coaching & Developing, Organizational Skills, Analytical (Problem solving), Decision-Making, Follow-through Skills, Work Under Pressure.

Education: High School Diploma or equivalent is required.  Bachelor’s of Business Administration (or similar degree) is preferred

Experience: Minimum 3 years related experience is required. Experience directly in a Sales Support or Sales & Operations Support role is preferred.

Skills and Abilities

Computer Skills: Knowledge of Microsoft Office-Outlook, Excel, Word and PowerPoint; ability to use T-Value and HP Financial Calculator