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Account Manager - Collabrance (Cedar Rapids, IA)
Position Summary

Position Summary


The Account Manager plays a key role in the success of Collabrance. S/he drives the implementation of profitable growth of our product and service offerings by bringing on new service provider partners, as well as working directly with them on an ongoing basis to demonstrate how our solutions can meet their needs. The Account Manager will be a resident expert for Collabrance, and must be able to tailor his/her presentation of solutions to a variety of unique audiences, from internal team members, to technical, financial and sales professionals, as well as owner/principles. The Account Manager will endeavor to strengthen our overall partnership with customers via the appropriate application of value-added solutions. Position is accountable for all aspects that pertain to the relationships and revenue production with service providers. This includes (but not limited to) marketing, prospecting, closing and all aspects of maintaining the relationship.


Essential Functions

  • Responsible for the development and delivery of successful strategies to maximize service provider’s success at selling managed services?
  • Develop a thorough understanding of the Collabrance products and services to ensure accurate sales presentations and appropriate customer recommendations                                                                                                           

  • Collaborate with the GreatAmerica sales team to understand and to identify good Collabrance partnership opportunities

  • Answer questions about products, prices, technical requirements, availability, product uses, etc.

  • Serve as a backup to contact customers to discuss their needs and help them understand the products and services Collabrance provides   

  • Analyze the effectiveness of existing sales programs, processes and systems, and lead related improvement initiatives

  • Recruit potential customers by sharing information they need to become Collabrance partners  

  • Research and understand industry trends, products, and players in order to maintain validity of the Collabrance offering and be a knowledgeable resource for providers entering the managed services market

  • Research and understand our main competition and be able to present why and how we differentiate ourselves from them

  • Understand a service provider’s options of how partnering with Collabrance can be a benefit

  • Communicates effectively with team members to ensure day-to-day responsibilities are performed, service provider base is serviced, new provider activity is communicated, and service providers are on boarded in an effective and consistent manner

  • Maintain, track, and analyze customer-related records, using automated systems (i.e. Salesforce, ConnectWise)

  • Prepare and deliver sales presentations, product training, proposals, and demonstrations

  • Travel and present to service providers, at industry events or to end user subscriber accounts

  • Provide content generation for marketing efforts (i.e. blogs, videos, webinars, etc.)                                                                     

  • Maintains direct working relationships with Collabrance service provider base to support current and future business needs as well as to provide sales and marketing support (including holding alignment meetings to review performance)

  • Understand the various factors that influence the success of a small- to medium-sized business

  • Conduct self-consistent with the GreatAmerica principles   

  • Provide back-up support to team members, as needed, and complete other duties as assigned

  • Complete expense reports, sales reports, and other paperwork as required                                                                                                                                                                                                                                                                                   


Position Qualifications

Position Qualifications




For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, and Communication

Skills (Oral & Written), Adaptability


For this position: Accountability, Analytical Skills, Assertiveness, Autonomy, Business Acumen, Communication (Oral & Written), Customer Oriented, Goal Oriented, Initiative, Interpersonal, Organized, Persistence, Persuasive, Presentation Skills, Relationship Building, Self-Confident, Self-Motivated, Technical Aptitude


Education: Associate's Degree (two-year College or technical school).  Bachelor’s degree in business or a related field is desirable.


Experience: One to two years related experience.  Experience in selling or supporting technical products and services is desirable.


Skills and Abilities


Computer Skills: Natural interest in, and propensity for, working with computer technology and applications.


Other Requirements: Ability to successfully sell using consultative selling methods, Exceptional organizational, analytical and follow-through skills, Excellent verbal and written communication skills, Technical aptitude, Quantitative aptitude to analyze numerical information and evaluate trends in product usage and other measures of success