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Sales Support Specialist (Kennesaw, GA)
Position Summary

About GreatAmerica:


GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 500 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992. 


GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.


About this position:


Do you like to multi-task and assist customers in handling requests?  Do you enjoy building and strengthening relationships?  As a Sales Support Specialist, you will work together with our sales reps and with our current customers to support their ongoing business needs. 


In this position you will process all finance transactions associated with ongoing dealer business.  In addition to the transactional needs, you will develop and maintain relationships with our customers in order to deliver on our commitments.  Your team includes individuals from sales, collections, account support, documentation and credit working towards common goals to better serve our customers each day and take our business to new heights.

Specific responsibilities include:

  • Ensure paperwork and processes are followed in order to move transactions from application to funding.
  • Provide support to Documentation with end of month phone verifications and any paperwork changes as needed.
  • Ensure all program agreements, vendor summaries and promotional materials are updated and accurate as required.

Daily Expectations

  • Solution incoming calls and e-mails to assist with customer requests.
  • Process credit applications for underwriting and communicate credit decisions to customers and/or applicants.
  • Create lease/loan documents for vendor and/or customer execution.
  • Follow up on pended credit decisions and providing requested information to credit underwriter.
  • Image incoming documents.
  • Back-up other Sales Support Specialists on team.
  • Proficient in all necessary GreatAmerica programs needed to perform job responsibilities.
  • Provide Back-up to Sales Reps
    • Call customer’s to discuss programs, promotions, rate quotes or credit information.
    • Assist with outbound marketing efforts; phone, email, trade events as examples.
    • Update Salesforce as needed.
    • Attend Professional Selling Skills Training in Cedar Rapids (Required for Sales Support Specialist II)

Position Qualifications

Education, experience and skills required:

For this position you must be a high school graduate or equivalent plus have a minimum of 1 year administrative experience.  Must possess mathematical aptitude and be detail oriented.  The ability to work in a team environment with exceptional time management and organizational skills is a must. The ideal candidate should have a strong customer service focus with excellent verbal and written communication skills. You must be able to work in a fast-paced environment and execute with frequent interruptions.

Competencies required for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.

Competencies required for this position: Active Listening, Accuracy, Time Management, Relationship Building, Interpersonal Skills, Communication Skills (Oral & Written), Detail Oriented