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Dealer Solutions Specialist (Cedar Rapids, IA)
  
Position Summary

About GreatAmerica:

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 500 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992. 

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

 

About this position:

Do you enjoy variety and the ability to problem-solve for customers? Are you detail-oriented and able to think outside of the box? Join us as a Billings Solutions Specialist!

Billing Solutions works primarily with our partners to ensure accurate billing from start to finish. In this position, you will be the go-to for problem solving or assisting with complex billing situations.  You will collaborate with cross-functional teams (Documentation, A/P, Sales, etc.) to ensure that the Billing Solutions Team is providing excellent service and delivering on its commitments to our customers.  This position thinks outside the box to find solutions while keeping the big picture in mind.

Essential Functions:

  • Ability to learn and interpret partner billing and accurately invoice to end user
  • Utilize state-of-the-art custom validation checkpoints to ensure accurate billing for both our Partners and GreatAmerica
  • Learn and help to modify custom integrations that encompass both GreatAmerica and all Partner billing systems
  • Book new Cost-Per-Image (CPI) contracts in Usage Transaction System (aka UTS, GreatAmerica’s CPC Tracking/Billing software).Process includes, but is not limited to, a) verification of paperwork within the file, b) providing feedback to the Teams to ensure that the correct data is received with the new bookings, and c) setting up billing data with a high level of accuracy to ensure that our billings are as accurate as possible.
  • Take inbound emails and calls from dealers to provide timely and accurate support for all billing questions
  • Demonstrate the ability to troubleshoot in all areas of billing and auditing
  • Be a role model for the other team members
Position Qualifications

Education, experience and skills required:

 

For this position you must have an Associate’s degree in a business-related field; a Bachelor’s degree is a plus.  Two plus years of financial or leasing experience is desired.

Competencies for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.

Competencies for this position:  Accuracy, Detail Oriented, Analytical Skills, Problem Solving, Self-Motivated, Customer Oriented, Communication Skills (Oral & Written)

Computer Skills: Proficient in Microsoft Excel and a strong understanding of Microsoft Windows desktop environment (keyboard shortcuts, Windows Explorer, folder structures, file navigation, etc).