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Sales Support Specialist Development Program (Cedar Rapids, IA)
  
Position Summary

About GreatAmerica:

 

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 500 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992.  GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

 

About this position:

 

Do you like to multi-task and assist customers in handling requests?  Are you solution driven to help customers achieve greater success?  As a Sales Support Specialist in our Development Program, you will work together with our sales reps and with our current customers to support their ongoing business needs.  You will learn and develop through an established sales support training program in anticipation of moving into a sales support role. 

 

 

In this position you will handle sales transactions associated with dealer business.  You will have the opportunity to cross-train with other functions to support customer needs.  Your team includes individuals from sales, collections, account support, documentation and credit working towards common goals to better serve our customers each day and take our business to new heights.

Specific responsibilities include:

  • Respond to email and phone requests from vendor partners.
  • Support vendor business by creating agreements, researching accounts, following-up on missing or incorrect information, etc.
  • Communicate credit decisions to vendor partners.
  • Gain knowledge of lease rate and end of term options.
  • Lives the GreatAmerica principles; involved in cross-functional team efforts as required.
  • Manage vendor partner’s program information.
  • General knowledge of GreatAmerica’s non-finance related services.
Position Qualifications

Education, experience and skills required:

For this position you must be a high school graduate or equivalent plus have a minimum of 6 months job-related experience.  The ability to type at least 60 words per minute is a plus. You must possess strong organizational and follow-through skills, have the ability to multi-task, be able to handle detailed work and foster relationships.  Excellent verbal and written communication skills are a must.

Competencies required for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.

Competencies required for this position: Active Listening, Accuracy, Time Management, Relationship Building, Interpersonal Skills, Communication Skills (Oral & Written), Detail Oriented