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Business Technology Manager-Application Management (Cedar Rapids, IA)
Job Description

Position Summary


This role will lead long term, strategic initiatives across business units to ensure the capabilities and supporting functions of our application and booking process across GreatAmerica continues to meet the growing needs of our customers.  A deep understanding of the application management lifecycle from application receipt, adjudication and booking will be expected.  Initial and ongoing business needs will be identified and documented by working closely with GreatAmerica internal teams (sales, sales support, credit, documentation).

Essential Functions


  • Internal ownership of technology used across our application management platform
    • Single point of contact for business
    • Develop a deep knowledge of supported business areas to ensure that business needs are understood and technical implications can be conveyed in a manner that business users can understand and technical team can use during development
    • Communicate (internally and externally) current capabilities, differentiators and limitations for our application management technology stack
    • Maintain awareness of changes in environment that have an impact on the overall business plan and respond accordingly


  • Create, prioritize and manage the application management platform roadmap:
    • Communicate and educate GreatAmerica on functional platform vision and progress
    • Work with Market Owners to recognize technology needs that should be included
    • Conduct business requirement sessions with customers, GreatAmerica personnel and technology partners to understand business needs (current and future)
    • Identify proactive improvements, holistic enhancements and necessary stability to the application management platform
    • Work with IT to schedule and ensure implementation of roadmap initiatives


  • External focus that translates into potential GreatAmerica opportunity
    • Monitor industry trends
    • Build competitive intelligence
    • Develop, cultivate and maintain relationships with related external partners to keep abreast of functional changes 


  • Combination of business acumen and technical knowledge
  • Serve in a solutions-oriented consultant role that promotes change and process improvement
  • Entrepreneurial attitude, with the ability to thrive in a fast-paced work environment
  • Must be systems oriented, enjoy working with new tools and be a self-motivated learner
  • Demonstrated self-starter who is goal oriented, a critical thinker and a creative problem solver  
  • Strong negotiation skills and ability to develop and manage stakeholder expectations
  • Ability to work with internal stakeholders to build consensus on key elements of strategy
  • Acts as a primary point of contact to maintain a strong and collaborative relationship with all stakeholders 
  • Must be able to multi-task and have a combination of organizational and analytical skills
  • Should have experience managing cross-company business relationships
  • Effectively displays solid leadership skills and the ability to influence without authority 
  • Strong sense of urgency and follow through in addressing issues
  • Excellent interpersonal and relationship building skills to build credibility
  • Exceptional communication skills (both verbal and written)
  • Conduct self-consistent with the principles of GreatAmerica

Knowledge, Skills and Abilities



For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability


For this position: Decision Making, Detail Oriented, Active Listening, Persuasive, Problem Solving, Project Management,  Relationship Building, Problem Solving, Technical Aptitude , Analytical Skills, Business Acumen and Presentation Skills


Education: Bachelor’s degree or equivalent required.  Preferred in Information Systems, Business Administration.


Experience: Minimum 8 years of work experience managing projects, working on strategic initiatives, functional analyst role or similar function that involved both involvement with IT and the business.  Broad understanding of software development and project management concepts required. 


Skills and Abilities


Computer Skills: Advanced knowledge of the Microsoft Office Suite. Account receivable or ERP software experience preferred.