GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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Account Support Advisor (Cedar Rapids, IA)
  
Position Summary

About GreatAmerica:

 

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 550 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992.  GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

 

Position Summary

 

No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of tasks in order to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. Some inbound inquiries may include tasks such as; invoicing, taxation, agreement terms, and mail deliveries.  An Account Support Advisor I actively participates in the achievement of team and company goals.  Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of end of term options. An Account Support Advisor I would respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer. For every interaction we encourage creativity and innovative thinking to provide a mutually beneficial solution. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.

 

Essential Functions

 

  • Inbound & outbound customer service interactions with the goal of one call resolution.
  • Ability to provide good oral and written correspondence with all internal and external customers, as well as cross functional positions.
  • Consultative approach to identify appropriate solutions.
  • Understand the various types of agreements and the end of term process for each.
  • Consistently meets or exceeds daily core responsibilities.
  • Completion of basic team tasks.
  • Understand and abide by account security procedures for all interactions.
  • Effectively communicates with fellow ASA’s to coordinate workflow and coverage needs.

               


Position Qualifications

Position Qualifications

 

Competencies:

 

  • For all GreatAmerica team members:

     

    • Honesty, Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

       

  • For this position:

     

    • Service Oriented, Ethical, Competent, Achiever, Problem Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive, Professional, Solution Driven, Motivated

               

Education: High School graduate or equivalent.

 

Experience: Customer Service certificate training program or 6 months customer service experience.

 

 

Skills and Abilities

 

Computer Skills: Microsoft Office Suite. Salesforce.

 

Other Requirements: Detail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Level of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution, Resolution of Mathematical Errors, Bilingual candidates, fluent in Spanish, are encouraged to apply.

 

 

 

Application Instructions

 

To apply for this position, please follow the online application process at www.greatamerica.com.  Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.