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Contract Solutions Specialist (Cedar Rapids, IA)
Position Summary

About GreatAmerica:

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 500 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992. 

GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.


About this position:

Are you a stickler for the details?  Do you take pride in maintaining quality and accuracy in your work?  As a Contract Solutions Specialist, you will collaborate with cross-functional teams to meet the billing needs of our customers.  In this position, you will be the go-to for problem solving or assisting with complex billing situations. 

As a Contract Solutions Specialist, you must demonstrate problem solving skills, be solution driven and have the ability to adapt to multiple situations and changing environments.

Specific responsibilities include:

  • Process Supplements, Amendments; possibly Rebooks, Renewals and Transfer & Assumptions
  • Assists with processing of team emails
  • Takes inbound calls from dealers and customers and provides timely and accurate support
  • Has an understanding on the remittance process and is capable of research inquiries
  • Works towards developing a broad knowledge of all business units to better service all contract types
  • Has an understanding of InfoLease and how contracts are processed and changed; especially around MiscBillables, MiscInvd, Accounts Payable Interface, and reapplies
  • Has an understanding of the data warehouse and is capable of using the data to provide meaningful reports to our dealers and customers
  • May be asked to visit and/or travel to visit with dealers
  • Be a role model for the other team members


Position Qualifications

Education, experience and skills required:

For this position you must have an Associate’s degree in a business-related field; a Bachelor’s degree is a plus.  Two plus years of financial or leasing experience is desired. Our preference is a candidate with an understanding of InfoLease especially around MiscBillables, MiscInvd, Accounts Payable Interface, and reapplies.

Competencies for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.

Competencies for this position:  
Accuracy, Detail Oriented, Analytical Skills, Problem Solving, Self-Motivated, Customer Oriented, Communication Skills (Oral & Written)

Computer Skills: Proficient in Microsoft Excel and a strong understanding of Microsoft Windows desktop environment (keyboard shortcuts, Windows Explorer, folder structures, file navigation, etc).