GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Employee Rights Under The Family And Medical Leave Act

Start Over with Job Search
Already have a profile?  Login Now


Account Support Advisor - Consumer (Cedar Rapids, IA) (Rotating Schedule)
  
Position Summary

***NOTE: This role will be on a weekly rotating schedule; the hours will range from 7am to 7pm.

Position Summary

No two days are the same for this role. As a Customer Service Advisor I, you are responsible for managing a variety of tasks in order to assist our customer base, including customer service, and client relations within granted authority levels. A few of the key tasks include handling inbound and outbound calls, covering inquiries such as billing, production, taxation, maintenance, contract terms, purchase options, payment processing and account histories. A Customer Service Advisor I would respond to customer inquiries,complaints and requests while displaying a personable approach when handling each customer. We encourage creativity and innovative thinking when addressing customer inquiries. A Customer Service Advisor I actively participates in the achievement of PSG and company goals. All Customer Service Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.

Essential Functions

  • Inbound & outbound customer service calls with the goal of one call resolution.
  • Ability to provide good oral and written correspondence with all internal and external customers, as well as cross functional positions.
  • Consultative approach to identify appropriate solutions.
  • Process daily mail and written correspondence within functional guidelines.
  • Understand the various types of agreements.
  • Payment processing for current and delinquent accounts.
  • Processing of agreement transfers.
  • Creation of payment and production histories.
  • Inbound and Outbound confirmation calls.
  • Understand and adhere to policies.
  • Understand and abide by account security procedures for all interactions.
  • Effectively communicate with fellow CSA’s to coordinate workflow and coverage needs.
  • Proactively looking for continual process improvement.
Position Qualifications

Position Qualifications

Competencies: For all GreatAmerica team members:

Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

For this position: Service Oriented, Ethical, Competent, Achiever, Problem Solving, Numerical, Empathetic, Team Oriented, Positive, Persuasive        

Education: High School graduate or equivalent

Experience: Customer Service training program certificate or 6 months customer service experience

Computer Skills: Microsoft Office Suite