GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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Sales Support Specialist - Hours will be 8:30 - 5:30 (Cedar Rapids, IA)
Position Summary

About GreatAmerica:

GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime.  While GreatAmerica has grown to more than 500 team members, our entrepreneurial spirit remains and endless opportunities lie ahead.  We have experienced unparalleled year over year growth since our founding in 1992.  GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers.   There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere.  When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.


Position Summary


Accountable for helping sales representatives maintain and grow sales finance volume with existing and new GreatAmerica dealers. Maintains direct working relationships within the territory, supporting all aspects of the sales process.  Accountable for delivering the GreatAmerica Experience through the credit application process, imaging of documents and other dealer requests as needed. Hours for this role will be 8:30 - 5:30 CST.


Essential Functions

  • Support dealer business by creating agreements, researching accounts, following-up on missing or incorrect information, etc.
  • Communicate credit decisions to dealers with appropriate finance paperwork.
  • Compute upgrade/buyout quotes and communicate them to dealers, as needed; structure recast transactions.
  • Manage dealer program information, including rate cards.
  • General knowledge of GreatAmerica’s non-financed related services.
  • Maintains direct working relationship with existing dealer base to support current and future business needs.
  • Have a high level of knowledge of all front end functions to provide support for the dealers.
  • Lives the GreatAmerica principles; involved in cross-functional team efforts as required.


Daily Expectations

  • Take incoming calls and review e-mails to assist with dealer requests.
  • Enter credit applications.
  • Ability to price equipment within guidelines and calculate rate quotes (co-term, blended, etc.)
  • Image incoming documents and identify missing/incorrect paperwork; obtain approvals for transaction exceptions ahead of booking.
Position Qualifications

Position Qualifications




For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability


For this position: Accuracy, Active Listening, Decision Making, Detail Oriented, Energetic, Initiative, Relationship Building, Time Management, Working Under Pressure.


Education: High school graduate or equivalent.


Experience: 1 year of job related experience preferred.


Skills and Abilities


Computer Skills: Proficient in Microsoft Office including Word, Excel and Outlook.  Ability to type at least 60 words per minute is also a plus.


Other Requirements: Must possess strong organizational and follow-through skills, multi-task, be able to handle detailed work, and foster relationships.  Ability to work in a team environment.  Must possess mathematical aptitude.  Must possess excellent verbal and written communication skills and be customer service focused.  Candidate needs to be solution driven and focused on delivering The GreatAmerica Experience.