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Account Support Advisor-Part Time Consumer (Cedar Rapids, IA)
  
Position Summary

Position Summary

 

No two days are the same for this role. As an Account Support Advisor I, you are responsible for managing a variety of tasks in order to assist our customer base, including customer service, and client relations within granted authority levels. A few of the key tasks include handling inbound and outbound calls, covering inquiries such as billing, production, taxation, maintenance, contract terms, purchase options, payment processing and account histories. An Account Support Advisor I would respond to customer inquiries,complaints and requests while displaying a personable approach when handling each customer. We encourage creativity and innovative thinking when addressing customer inquiries. An Account Support Advisor I actively participates in the achievement of PSG and company goals. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards. 
 

Essential Functions

 

  • Inbound & outbound customer service calls with the goal of one call resolution.
  • Ability to provide good oral and written correspondence with all internal and external customers, as well as cross functional positions.
  • Consultative approach to identify appropriate solutions.
  • Process daily mail and written correspondence within functional guidelines.
  • Understand the various types of agreements.
  • Payment processing for current and delinquent accounts.
  • Processing of agreement transfers.
  • Creation of payment and production histories.
  • Inbound and Outbound confirmation calls.
  • Understand and adhere to policies.
  • Understand and abide by account security procedures for all interactions.
  • Effectively communicate with fellow Account Support Advisors to coordinate workflow and coverage needs.
  • Proactively looking for continual process improvement.
Position Qualifications

Position Qualifications

Competencies: For all GreatAmerica team members:

Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

 

For this position: Service Oriented, Ethical, Competent, Achiever, Problem Solving, Numerical, Empathetic, Team Oriented, Positive, Persuasive

           

Education: High School graduate or equivalent

 

Experience: Customer Service training program certificate or 6 months customer service experience

 

Skills and Abilities

 

Computer Skills: Microsoft Office Suite

 

Other Requirements: Detail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Level of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution, Resolution of Mathematical Errors.