GreatAmerica Financial Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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Sales & Operations Support Specialist (Cedar Rapids, IA or Marshall, MN)
Job Description

Do you enjoy working in fast-paced environments towards a common goal?  Do you enjoy having the ability to multi-task, yet be accurate and thorough in your work?  As a Sales & Operations Support Specialist, you will be accountable for supporting team’s vendor needs in processing leasing transactions to help the team attain its’ goals, as well as building relationships with team vendors and providing phone/e-mail coverage for the team. You will deliver the GreatAmerica Experience through the credit application process, imaging of documents and other dealer requests as needed.

In this position you will have the opportunity to cross-train with other functions to support customer needs.  Your team includes individuals from sales, collections, account support, documentation and credit working towards common goals to better serve our customers each day and take our business to new heights.

Essential Functions

  • Demonstrate sound working knowledge on all financing programs under those relationships
  • Sell value of financing programs to successfully “close” transactions by positioning favorably compared to paying cash, bank financing or other options
  • Utilize situation-specific documentation processes & procedures per credit conditions (Lien searches, PMSI, Titling, etc.)
  • Professionally represent, as the vendor-facing and customer-facing representative, major manufacturer programs either as GreatAmerica or under a private label name
  • Communicate credit decisions to manufacturers, distributors, and their customers
  • Manage the follow-up process on pending transactions for additional credit information
  • Manage the follow-up process on approved backlog and on outstanding documentation
  • Demonstrate knowledge of credit and financial concepts to facilitate conversations with customers as an extension of the credit department, anticipate alternative options for additional information, appeal decisions as deemed appropriate
  • Communicate effectively to internal sales reps, documentation specialists, credit analysts, and support staff
  • Create buyout & upgrade quotes
  • Respond timely to email and phone requests
Knowledge, Skills and Abilities



For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.


For this position: Active Listening, Accuracy, Time Management, Relationship Building, Interpersonal Skills, Communication Skills (Oral & Written), Detail Oriented, Negotiation Skills, Sales Ability.


Education: High school graduate or equivalent.


Experience: 6 months job related experience preferred.


Skills and Abilities-


Computer Skills: Microsoft Office Suite.


Other Requirements: Must possess strong organizational and follow-through skills, multi-task, be able to handle detailed work, and foster relationships. Must possess excellent verbal and written communication skills and be customer service focused.